Accessibility Services

Le Prestige Mall is committed to providing an inclusive and accessible shopping experience for all visitors, regardless of their abilities or needs.

Our Commitment to Accessibility

We believe that everyone should be able to enjoy a comfortable and dignified shopping experience. Our mall is designed and continuously improved to meet international accessibility standards, ensuring that all visitors can navigate our facilities with ease and independence.

Physical Accessibility Features

Wheelchair Accessibility

  • Wheelchair-accessible entrances
  • Wide corridors and pathways
  • Ramps at all level changes
  • Accessible store entrances

Accessible Elevators

  • Braille floor indicators
  • Audio announcements
  • Low-positioned buttons
  • Extra-wide doors

Accessible Restrooms

  • Wheelchair-accessible stalls
  • Grab bars and support rails
  • Lower sinks and mirrors
  • Family/caregiver facilities

Accessible Parking

  • Reserved accessible spaces
  • Close to main entrances
  • Extra-wide parking spaces
  • Clear pathway to entrances

Accessible Seating

  • Wheelchair-accessible seating
  • Various height options
  • Armrest and back support
  • Rest areas throughout mall

Accessible Wayfinding

  • Large, high-contrast signage
  • Braille and tactile maps
  • Clear directional indicators
  • Accessible information kiosks

Specialized Services & Support

Visual Impairment Support

Audio Assistance

Audio descriptions and announcements available throughout the mall

Braille Signage

Braille signs and tactile maps at key locations

Guide Assistance

Staff available to provide personal guidance and assistance

Service Animals Welcome

Service animals are welcome throughout the mall

Hearing Impairment Support

Hearing Loop Systems

Assistive listening devices available at customer service

Sign Language Support

Sign language interpreters available upon request

Visual Alerts

Visual emergency alerts and information displays

Text Communication

Text-based communication options available

Mobility Assistance

Wheelchair Lending

Complimentary wheelchairs available at customer service

Accessible Routes

Clearly marked accessible pathways throughout the mall

Personal Assistance

Staff assistance for navigation and shopping support

Rest Areas

Comfortable seating areas for rest and recovery

Cognitive & Sensory Support

Quiet Zones

Designated quiet areas for sensory-sensitive visitors

Lighting Control

Adjustable lighting in rest areas and quiet zones

Simple Navigation

Clear, easy-to-understand maps and directions

Flexible Timing

Early shopping hours for visitors with special needs

Emergency & Safety Procedures

Emergency Alerts

Visual and audio emergency alerts ensure all visitors receive critical safety information regardless of their abilities.

Accessible Evacuation

Clearly marked accessible evacuation routes and areas of refuge for visitors who need additional assistance.

Trained Staff

All security and customer service staff are trained in accessibility awareness and emergency assistance procedures.

Request Assistance

Customer Service: +966 50 656 1717

Information Desk - Main Entrance

Available: Mon - Sun: 09:00 AM - 2:00 AM

info@leprestigemall.com

Services Available Upon Request:

  • Personal shopping assistance
  • Sign language interpretation
  • Wheelchair or mobility aid
  • Navigation assistance
  • Reading assistance

Feedback & Suggestions

We continuously strive to improve our accessibility services. Your feedback helps us create a better experience for everyone.

How to Share Feedback:

  • Call our accessibility coordinator
  • Email your suggestions to us
  • Speak with customer service
  • Use our online contact form

We Value Your Input On:

  • • Accessibility barrier reports
  • • Service improvement suggestions
  • • Staff assistance experiences
  • • Facility accessibility feedback

Accessibility Standards & Certifications

Le Prestige Mall is committed to meeting and exceeding international accessibility standards. We regularly review and update our facilities and services to ensure compliance with:

Saudi Building Code

Compliance with Saudi accessibility standards for public buildings

Universal Design

Design principles that make our facility usable by all people

Best Practices

Following international accessibility guidelines and best practices